Privacy Policy

Last Updated: 5 April 2026

Welcome to Xnetora ("we", "our", "us"). This Privacy Policy explains how we collect, use, store, and share your information when you use https://www.xnetora.com.

We comply with:

• General Data Protection Regulation (GDPR)
• India Digital Personal Data Protection Act, 2023 (DPDP Act)

1. Information We Collect

a. Personal Data

• Name
• Phone number
• Email address
• Address / Pincode
• City / Location

b. Technical Data

• IP address
• Device type
• Browser type
• Usage behavior

2. Purpose of Processing

We process your data to:

• Show relevant broadband plans
• Connect you with Internet Service Providers (ISPs)
• Facilitate installation requests
• Provide customer support
• Improve platform performance

3. Legal Basis for Processing (GDPR)

We process your data based on:

• Consent (when you submit forms)
• Legitimate Interest (improving services and user experience)

4. Consent & Lead Sharing

By submitting your details on Xnetora:

• You explicitly consent to Xnetora sharing your data with relevant ISPs (such as Airtel, JioFiber, ACT, BSNL, etc.)
• Shared data may include:
  • Name
  • Phone number
  • Address / Pincode
  • Service requirements

ISPs may contact you via Call, SMS, or WhatsApp. This is required for installation and service activation.

5. Data Sharing

We only share your data with:

• Relevant ISPs for service fulfillment
• Service providers (hosting, analytics)

We do not sell your personal data.

6. Data Retention

• Data is retained only as long as necessary
• Or until you request deletion

7. Your Rights (GDPR + DPDP)

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Withdraw consent
• Object to processing

To exercise rights, email: connect@martellect.com

8. Data Security

We implement reasonable safeguards to protect your data. However, no system is completely secure.

9. Cookies

We use cookies for analytics, performance, and user experience. You can disable cookies in browser settings.

10. Cross-Border Data Transfer

Your data may be processed on servers outside your country. We ensure adequate safeguards.

11. Children's Privacy

Our services are not intended for users under 18 years.

12. Updates

We may update this policy periodically. Continued use implies acceptance.

13. Contact

Email: connect@martellect.com
Website: https://www.xnetora.com