New Broadband Connection: Documents, Installation and What to Expect

Booking a new fiber connection is straightforward when you know what the provider will ask for and what a fair installation looks like.

Documents you will need

• Photo ID: Aadhaar, passport, voter ID or driving licence
• Address proof if your ID does not carry the current address (rent agreement or a recent utility bill)
• A passport-size photograph for some providers
• Working mobile number for OTP verification

Typical installation timeline

Stage	Usual time
Feasibility check at your address	Same day to 24 hours
Payment and KYC verification	Few hours
Cable pulling and ONT installation	1–3 days after approval
Activation and first login	Within a few hours of installation

Charges to confirm upfront

Ask whether installation is free or chargeable, whether the router is owned or refundable-deposit based, and what happens to the deposit if you relocate or disconnect. Get the answers on the booking confirmation, not just verbally.

Day-one checklist after the technician leaves

1. Change the default Wi-Fi name and password.
2. Run a wired speed test and save the screenshot as your baseline.
3. Note the account number, support number and installation ticket ID.
4. Confirm the billing date and how autopay works.
5. Check signal in every room and reposition the router if needed.

Not booked yet? Browse verified providers and compare their installation timelines and support contacts before you commit.